I receive many emails from travel, tourism and events marketers or business owners asking question about specific actions on Facebook or one of the other social media channels. Normally I will flick off a quick email back with the answer however as the saying goes if one person has that question then chances are more people do as well, so I have decided to turn these questions – when I receive them – into mini posts on my website. So welcome to the start of ‘your questions answered’ (perhaps I should come up with a quirky name).
Question: As a business page – how can I see who is ‘following’ my page (not just numbers of people but who they actually are)
Here is how you can see a list of the people who like your Facebook Page:
- Go to your Business Page on Facebook
- Click Settings at the top of your Page
- Click People and Other Pages in the left column.
- A page will show with all of your likes in your Page
Keep in mind that you may not see the names of everyone who likes your Page because people can control who can see what they’ve liked. You’ll only be able to see the names of people who publicly like your Page.
Or you can also do the following steps:
- Login to FB as yourself (admin)
- Search for your page in the FB search bar
- Select your business page
- Go to Notifications Tab
- On the left side where it says “Get More Likes”, select “See Likes”
- A dialogue box appears with all of your likes.
DO YOU HAVE A QUESTION ABOUT A SOCIAL MEDIA TOOL OR CHANNEL YOU ARE USING? Please email me at email@example.com and i’ll attempt to answer it here.
Question: As a business page – I don’t seem to be able to send a private message to someone – I can respond if they have messaged me but I can’t initiate a message chain. Any ideas?
You can only send a message from your Page if that person messages you or leaves a comment on your Page.
If you’re a moderator, editor or admin, you can send a private message from your Page to anyone who has sent a message to your Page. You can also respond to comments on your Page’s posts with a private message.
Business Pages can only REPLY to messages already sent to the Business Page. If you attempt to initiate a message through your Business Page, it will automatically send from your Personal Facebook – not your Business Page.